Effective Date: June 25, 2025

These Terms and Conditions of Sale (“Terms”) apply to all purchases of products such as caskets or urns made through the Sierra Foothills Funeral Services website at https://firebrick-bison-893064.hostingersite.com/. By placing an order (“Order”), you agree to these legally binding Terms, which form an agreement between you and Sierra Foothills Funeral Services (“SF Mortuary”). Please read them carefully before finalizing your purchase.

Your use of our site is subject to our website terms and privacy policy. If any conflict arises, these Terms take precedence for online transactions.

To place an Order, you must create an account (“Account”) and provide accurate, current information. It is your responsibility to keep this information updated via our contact page. By submitting an Order, you confirm you are authorized to do so and the purchase is for lawful use.

By placing an Order, you consent to receiving electronic communications, including Order confirmations and notifications. These may include calls or texts (automated or otherwise) from us or our service providers. You may opt out, but doing so may impact access to your Account. You are responsible for having devices capable of viewing, saving, and printing PDFs. Visit our FAQ page for support.

Before completing your purchase, carefully review your Order for accuracy—including product, pricing, taxes, and shipping fees. Orders become final once submitted and cannot be canceled by you.

SF Mortuary accepts your Order upon confirmation by email or upon shipment. If any item becomes unavailable after acceptance, we will notify you and issue a refund for the affected item. We reserve the right to limit quantities at our discretion. See our full selection in the online shop.

We reserve the right to cancel any Order, even after acceptance, with full refund for any canceled items. To initiate a return, contact customer service within 10 days of delivery at 530-889-0767. Items must be in original, unused condition. A 25% restocking fee applies. Refunds are issued as in-store credit and do not include shipping or insurance.

To report damaged or defective items, call 530-823-6644. SF Mortuary will cover return shipping if an exchange or refund is authorized.

All prices are in U.S. dollars and are shown during checkout, excluding taxes and shipping fees. Payments may be made using Visa, Mastercard, or American Express through our secure third-party processor. Refunds will be applied to the original payment method. For detailed pricing, see our General Price List.

We ship to U.S. addresses only. Shipping costs are calculated at checkout and vary based on product weight and delivery options. Ownership of items passes to you upon full payment and transfer to the carrier. You are responsible for all risk of loss at that point. International shipping and resale are prohibited.

Product warranties are provided as required by law and available upon request. We disclaim all implied warranties, including merchantability or fitness for a particular purpose, unless otherwise required. Our liability is strictly limited to the original purchase price. We do not cover indirect or consequential damages. For inquiries, visit our About Us page or support us with a donation.

These Terms are governed by the laws of California. All disputes must be resolved in courts located in Placer County or through U.S. legal channels. By agreeing to these Terms, you waive any right to jury trials and class actions, except where prohibited by consumer protection laws.